These Terms of Service govern your use of the services provided by Dowise Immigration Consultants. By engaging our services, you agree to these terms.
1. Services Provided
We provide Australian migration advice and visa application assistance, including but not limited to:
- Skilled migration and points-tested visas
- Student and temporary visas
- Employer-sponsored visa pathways
- Visitor, partner, and family visas
- Skills assessments and state nomination assistance
Services are provided by or in association with a Registered Migration Agent (MARN: 2318243) in accordance with the Migration Act 1958 (Cth).
2. Client Obligations
You agree to:
- Provide accurate, complete, and truthful information at all times
- Submit genuine documents and not attempt to deceive the Department of Home Affairs
- Notify us promptly of any changes to your circumstances
- Pay agreed fees in accordance with the Service Agreement
- Cooperate with reasonable requests throughout the engagement
3. No Guarantee of Outcome
Visa decisions are made solely by the Australian Department of Home Affairs. We do not guarantee visa approval or any specific outcome. Our obligation is to provide competent, diligent, and honest advice and to prepare applications to the best of our ability.
4. Fees and Payment
Our fees will be outlined in a written Service Agreement provided before work commences. Government visa application charges are separate and are not included in our professional fees unless otherwise specified.
5. Confidentiality
We will treat all information you provide as confidential and will only disclose it as necessary to provide the agreed services or as required by law. Please refer to our Privacy Policy for full details.
6. Limitation of Liability
To the extent permitted by law, our liability is limited to the fees paid for the relevant service. We are not liable for indirect, consequential, or incidental losses arising from visa outcomes or decisions made by the Department of Home Affairs.
7. Termination
Either party may terminate the engagement by written notice. Fees for work completed up to the date of termination remain payable. Please also refer to our Refund Policy.
8. Governing Law
These terms are governed by the laws of Victoria, Australia. Disputes will be subject to the exclusive jurisdiction of the courts of Victoria.